We can we're always pleased to help our clients. This file gives details of our terms and conditions. If, nevertheless, you need clarification or have any queries, please contact us and a member of staff will be happy to help you.
Please bear in mind that any information supplied through any part of our web site (examples: forum, blog, news, chief site, live chat, phone, email, ) is for fun & entertainment purposes only and doesn't represent professional advice. No professional advice can be given without a clinical consultation with a dentist. For professional dental advice we strongly recommend which you see a dentist for consultation.
We shall provide printed details of your strategy, once your treatment strategy was agreed with the Dentist. We shall advise you and discuss this with you, whether this strategy changes on account of clinical or radiographic findings. Treatment strategies are not invalid for net 90 days from the date the treatment was prescribed. If there are any points on your treatment strategy that you want to query, please don't hesitate to ask us, before the appointments for genuine treatments are made.
Specific treatments necessitate completion of a written authorization form. This is before any of these treatments are carried out so that you can explain any hazard to you personally, aftercare and the treatment completely.
A credit account system will not run and we require fees to be settled at the appointment.
Where impressions are taken where a lab fee is incurred by treatment, at least 50% of the entire fee is due at the appointment. Fees for certain treatments like Invisalign and Dental Implants are taken at each visit in staged payments.
Where treatment is paid for on finance through a Finance company, please bear in mind that the finance arrangement signed and must be accepted just before the beginning of that treatment. Please note that finance is only accessible on treatments finished?400, not including Emergency Dental Treatment, and that a minimal down payment may also be demanded.
Pearl Dental Clinic doesn't accept any payments.
Fees for treatment where intravenous sedation is comprised, must be settled prior to the appointment to prevent fiscal transactions, or signatures being demanded, whilst a client continues to be under the effect of the sedative.
Dream Smile Dental Clinic reserves the right to charge time for booking future appointments established deposits. Deposits are deductible off the cost of treatment.
All the fees employed for any form of Dental treatment at the clinic are based on; the materials used, lab costs incurred ( in case that it's applicable), and the clinical time spent. The fees are nonetheless, demonstrated as treatments prescribed on the treatment strategy for your information.
Late cancellation or appointments that are missed:
Dream Smile Dental Clinic reserves the right to charge up to?100 per hour, in the event of an appointment or a missed appointment.
Late for appointments:
We recognize that some patients travel long distances to get to the clinic, and in some events being late for appointments can be inescapable. Should you be over 10 minutes, please bear in mind that you may be asked to reschedule your appointment.
Ceramic Veneers, at Dream Smile Dental Clinic our Lumineers, Ceramic crowns and Implant crowns are guaranteed for an interval of 5 years following positioning, so long as the following conditions are fulfilled:
The patient doesn't owe the practice any cash for the treatment received and has fully paid for the treatment.
Lumineers the Veneers, Crowns & Implant crowns crowns haven't been damaged as an effect of a collision, trauma or excessive grinding.
All post treatment care recommendations made by our dentists have been followed by the patient.
The patient has attended and routine evaluation every 6 months.
It is very important that you give the full medical history and details of any medicine you take. Should these change in any way, it really is very important for you to tell your Dentist. It's the patient's responsibility to inform the clinic of any changes in personal details or their medical history.
Use of Pictures and X rays:
Dream Smile Dental Clinic may use images and x-rays of teeth and your smile just, for advertising and educational goals on the Dream Smile Dental Clinic site, and on educational and promotional literature. Your name will never be published, and identity WOn't ever be divulged. But if you DO NOT want for us to use your images and x-rays this way, please let us know.
At Dream Smile Dental Clinic the health of our patients is our highest priority, and we also like to keep our patients informed of various important changes at the clinic and of our latest special offers. We like to remind our patients in their appointments, when they are due for appointments, and other various reminders that are important. On this note, you might be occasionally contacted by the clinic via cellphone, text, electronic mail or by letter in the post. Please inform US, if you DO NOT want to be contacted by the clinic by any or all of these means.
To be able to ensure that each patient has just the best experience all the time at Dream Smile Dental Clinic we constantly take complaints about any aspects of our services very seriously.
Criticisms can be made in writing by filling out a simple complaints form available from reception, or via electronic mail through our online site contact form, by the patient or by an authorized person on the patient's behalf.
Every criticism will receive immediate written/email acknowledgment, and the Management will strive to resolve the complaint within a quick, reasonable time period (generally about 2 weeks). For policy and our full complaints process, please request a member of our reception team. It'll usually be recognized by the Management team and after that referred to the treating Dentist if a complaint is about any facet of clinical care or affiliated charges.
Should you be unsatisfied with our internal management of your complaint, you happen to be free to forward your complaint to the Dental Complaints Service (www.dentalcomplaints.org.uk). If unsatisfied, you may want to forward your complaint to the General Dental Council.
No tolerance/Abuse policy
In these scenarios, the right to refuse admission and treatment is reserved by Dream Smile Dental Clinic.
We save all patient personal details on a protected computer system in accordance with the Data Protection Act. All clinical notes, digital radio-graphs pictures etc that are digital, remain the property of Dream Smile Dental Clinic. Copies of pictures, radiographs and notes can be made accessible and Dream Smile Dental Clinic reserves the right to charge an administration fee.
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