Preserving the secrecy and your privacy of your private information is very important to Us. We're committed to safeguarding Your private information. This privacy statement describes what information We gather, how information is gathered, used and handled, when information may be divulged to third parties with Your permission, Your rights for requesting access to or amending Your private information, in addition to the way you can supply Us with feedback or make a complaint.
Authorization means Your permission. Your consent can be express or implied. Your consent will be implied when we can reasonably form a decision from our pre recognized relationship with You that You have given permission by either deciding to not take actions or taking action.
3. Information We Gather
We shall only collect information which is essential for supplying You with our services. We shall only collect information which is necessary for the functions that it will be used. Type and the quantity of personal information We hold about You and collect from You will fluctuate depending on whether You are an existing patient or customer of Us or another Dental Care Network practice, have made enquiries about Our services and products and also the extent to which you've got used Our goods and services. If You use to be, are currently or have in the past the individually identifiable, or private information that We hold about You may include:
Name, address, telephone and e-mail contact details;
Personal details like age and sex;
your Medicare number;
Records of service contacts for example voice recordings and system notes of telephone conversation you've had with our employees;
Census and statistical information for functions including risk assessment and product development;
Fiscal information (as an example, credit card numbers to help in the management of payments for dental services);
Facts of purchases made and professional services used, like the date; and
sensitive information including:
family medical history;
Present health and dental evaluation; and
health insurance details.
4. Information May Be Collected
We may collect personal information from you in several ways, including:
You choose to supply it directly to Us in order for Us to provide you with dental services;
Forms may be completed by you, send Us an e-mail, supply information during a visit to Our Dental practice;
you may select to supply information through the contact forms placed on www.dentalcarenetwork.com;
When Our services are used by you or purchase goods from Us.
We may gather info from third parties for example Medicare or your health insurance provider; or
we may gather tips from dentists, dental specialists or other health practitioners (for example if you were referred to us by another dentist).
5. Use and disclosure of Your Personal Info
We use Your private information primarily to supply, manage and administer dental products and services for You and run an efficient and sustainable business. As a component of these procedures, We may disclose Your private information to Dental Corporation Pty Ltd and its related entities within the Bupa Australia Group on a confidential basis. Furthermore, Your personal information may be used by us for a number of purposes, including:
To supply dental and related services to You;
to keep and manage Your patient file(s) at Our dental practice;
To contact You in relation to any matter relating to You Personally or the dental products or services supplied to You;
To answer Your enquiries and deliver dental services to You;
To perform internal functions for example accounting, management, quality assurance and information technology;
to resolve grievances;
To track cost and value products and services;
To conduct statistical evaluation, research and marketing surveys;
to fulfil promotion promotions;
To manage Your invoicing credit card payments, for dental services, or to collect unpaid invoices;
to process Your health insurance claims;
Up involving additional to follow You, dental examinations or treatments needed;
To send You information about Us;
To comply with regulations or any laws.
As a way to permit Us to manage and administer products and Our dental services to You and to run an efficient and sustainable business, We may be required to disclose Your information to third parties. This may include disclosure in the following situation:
To Your nominated relatives within an emergency;
To authorities and regulatory bodies, eg. Medicare;
To other service providers and auditors We may appoint to ensure the ethics of services and Our operations;
To any person or thing acting on Our behalf;
To carry out a review for the purposes of the practice of enhancing the quality of care provided;
Eg where disclosure is required legally. Compulsory notices from courts of law, tribunals or government agencies.
However, if We do send your private information beyond Australia we are going to require the recipient of the information complies with contractual duties and privacy laws to maintain the protection of the data.
From time to time, We may contact You to Supply You With information about other products and services provided by Us, our related entities and our business associates which could be of benefit to You Personally and Your family. When We contact You it may be via mail, phone, e-mail or SMS. It is possible to contact Us at any time to let Us know should You not want to get marketing material from Us. Our contact details have reached the ending of the policy.
If You request never to receive marketing material, please note that we'll contact You in relation to Our ongoing relationship with You. As an example, we'll send any invoices, statements and notices which are relevant to the services and products you might have bought from Us to You.
6. Treatment and storage of Personal Information
We are going to take reasonable steps to ensure that Your private information is protected from misuse and loss and from unauthorised access, alteration or disclosure and is stored securely. We are going to take reasonable steps to ensure that private information supplied by You will be handled relative to Australian privacy laws such as the Privacy Principles that are Australian. We maintain processes and demanding data security standards with a view to preventing unauthorised access by anyone apart from Us.
Your private information may be handled by Our employees. Tips can be utilized by staff at an Our practice to You Personally for the supply of dental services. Your personal information is kept by us for as long as it truly is required to provide the services and products You requested from Us to You and to comply with legal requirements.
If Your private information is no longer required by us for any purpose, including purposes that are legal, reasonable steps will be taken by us to securely destroy or de-identify your private information except in circumstances permitted or required legally.
7. Getting, Amending, Updating and Correcting Your Info
7.1 Access to private information
You've the right to obtain private information that is certainly held about you. You can ask Us for access to the information that We hold about you at any time. Simply contact Us (Our contact details are listed below) to make your request. If it is acceptable to achieve that we'll constantly endeavour to meet with Your request for access within an acceptable time and in the manner requested by You. Yet in some circumstances, access to particular information may be dropped. This includes the following conditions:
We use or no longer hold the information;
The request is frivolous or vexatious;
The information relates to existing or anticipated legal proceedings and wouldn't ordinarily be disclosed as part of those proceedings;
denying access is required by law;
providing access would be likely to prejudice the prevention, detection, investigation and prosecution of possible unlawful activity;
the information would reveal our commercially sensitive decision-making process;
If we're unable to give You access to the information you've got requested, you will be given written motives with this decision when Your request is responded to by us by us. Please see section 9 with this Policy for further information if you've any concerns about the refusal.
You may be charged a reasonable fee for access by us to some kinds of advice. This fee will be limited to the price of recouping Our prices for providing the advice to You. As an example, file retrieval, photocopy, labour and delivery for You. We WOn't charge a request to get Your tips to be made by You.
You may request access to your private information by contacting Us according to the contact details at the conclusion of the document.
We are going to take reasonable steps to ensure that Your private information is accurate, complete and up to date at the time of gathering, using or disclosing it. If You believe any information We hold about you is incomplete, inaccurate or out of date, You should contact Us to let Us know. We will respond to Your Own request within a fair period and will take reasonable steps to amend Your records.
We may alter this content or services found on Our site anytime without notice. Thus Our Privacy Statement may change without notice also at any time.
9. Our Contact Information and Concluding your Issues
You can contact Us if you've any questions or concerns relating to this document or about how Your private information has been handled.
You can contact Us and ask to speak to Our Privacy Officer.
If You do not feel Your grievance was worked out, or should You Be not happy with Our response, you're able to seek advice from the Office of the Australian Information Commissioner by calling 1300 363 992.
Copyright © 2011-2016London Extension Advisor